The RX Professionals
Code of Conduct for Pharmacy Technicians
Pharmacy Technician Certification Board (PTCB) Code of Conduct for Certified Pharmacy Technicians
A. Responsibilities Relating to Legal Requirements.Each certificant/candidate must:
Act consistent with all legal requirements relating to pharmacy technician practice, including Federal, State, and local laws and regulations.
- Refrain from any behavior that violates legal or ethical standards, including all criminal laws, Federal laws and agency regulations, and State laws and regulatory agency rules.
B. Responsibilities to PTCB/Compliance with Organizational Policies and Rules.Each certificant/candidate must:
- Act consistent with all applicable PTCB Policies and requirements.
- Provide accurate, truthful, and complete information to PTCB.
- Maintain the security and confidentiality of PTCB Examination information and materials, including the prevention of unauthorized disclosure of test items and format and other confidential information.
- Cooperate with PTCB concerning conduct review matters, including the submission of all required information in a timely, truthful and accurate manner.
- Report to PTCB apparent violations of this Code upon a reasonable and clear factual basis.
C. Responsibilities to the Public and Employers.Each certificant/candidate must:
- Deliver competent, safe, and appropriate pharmacy and related services.
- Recognize practice limitations and provide services only when qualified and authorized by a supervising pharmacist and consistent with applicable laws and regulations. The certificant/candidate is responsible for determining the limits of his/her own abilities based on legal requirements, training, knowledge, skills, experience, and other relevant considerations.
- Maintain and respect the confidentiality of sensitive information obtained in the course of all work and pharmacy-related activities, as directed by the supervising pharmacist and consistent with legal requirements, unless: the information is reasonably understood to pertain to unlawful activity; a court or governmental agency lawfully directs the release of the information; the patient or the employer expressly authorizes the release of specific information; or, the failure to release such information would likely result in death or serious physical harm to employees and/or patients.
- Use pharmacy technician credentials properly, and provide truthful and accurate representations concerning education, experience, competency, and the performance of services.
- Provide truthful and accurate representations to the public and employers.
- Follow appropriate health and safety procedures with respect to all pharmacy related activities and duties.
- Protect the public, employees, and employers from conditions where injury and damage are reasonably foreseeable.
- Disclose to patients or employers significant circumstances that could be construed as a conflict of interest or an appearance of impropriety.
- Avoid conduct that could cause a conflict of interest with the interests of a patient or employer.
- Assure that a real or perceived conflict of interest does not compromise legitimate interests of a patient or employer, and does not influence or interfere with work related judgments.